- Leo Trippi
- Leo's Ski Collection
- Leo's Sun Collection
- French Polynesia
- New Zealand
- South Africa
- Indian Ocean
- Season Rentals
Terms and conditions
These General Terms and Conditions of Leo Trippi SA (“GTC”) apply to all bookings with or through Leo Trippi SA or any of its affiliates (“Leo Trippi”) of any property rental, hotel booking, ancillary services or holiday (“Holiday”).
It is recommended that you as the customer make a print out of the GTC valid at the time of making any booking.
Leo Trippi acts as an intermediary and/or booking agent for properties being rented and Holidays being arranged and to be delivered by one or more third party(ies), including without prejudice to the generality of the above, acting as an intermediary and/or booking agent on behalf of (i) individual chalet operators providing a packaged chalet/villa rental holiday, (ii) owners or agents of owners of properties offering his/her properties for rental and (iii) individual service providers separately delivering services for the purpose of the Holiday (“Providers”). Any contract regarding such Holiday is directly concluded between you, as the customer, and the individual one or more Providers, as the case may be. Leo Trippi is not a contract party to such a contract, but is entitled to a fee for its intermediary activities.
Leo Trippi is not a registered yacht chartering broker. All chartering of yachts facilitated by Leo Trippi shall be concluded through a registered yacht chartering company specified by Leo Trippi (“Yacht Charter”). Any contract regarding such Yacht Charter shall be concluded between you, as the customer, the owner of the yacht and the stakeholder (as defined in the relevant MYBA Charter Agreement). The relevant yacht broker acting on your behalf may or may not be a contract party to such a contract, but is entitled to a fee for its intermediary activities. Leo Trippi is not a contract party to such a contract and does not act as broker, intermediary and/or booking agent. Accordingly, notwithstanding anything contained in these GTC, these GTC do not apply to any Yacht Charter.
All bookings made through Leo Trippi will be subject to the general terms and conditions and rental arrangements of the respective Provider(s), as well as, the GTC and, you, as a customer, agree that by making a booking through Leo Trippi, you are bound by those terms and conditions.
You, as the customer, conclude your contract(s) directly with the relevant Provider(s) in respect of any Holiday. If you procure or reserve a Holiday from different Providers, you conclude an individual contract with each Provider and accept its respective general terms and conditions and/or rental arrangement. Leo Trippi, as intermediary and/or agent, is not a party to the contract(s) with such Provider(s).
3. Booking Process and Rules
To facilitate bookings you and Leo Trippi agree to the following rules which apply to the intermediary contract between you and Leo Trippi:
3.1 Internet pages
3.2 Booking Confirmation
A booking confirmation form (“Booking Form”) sent to a customer shall constitute a conditional offer to book a requested Holiday, which conditional offer is subject to receipt by Leo Trippi of a completed and signed Booking Form within 24 hours of the booking form being sent to the customer. No reservation or booking of any Holiday through Leo Trippi will be valid unless and until Leo Trippi has received the required deposit/initial payment to secure a booking, as well as, a signed booking confirmation from a customer in a form acceptable to Leo Trippi and the relevant Providers in their sole discretion (which signed confirmation, for the avoidance of doubt, shall constitute an agreement to the general terms and condition of Leo Trippi acting as intermediary, as well as, the general terms and conditions and rental arrangements of the relevant Provider(s)). Receipt by Leo Trippi of a signed Booking Form from a customer shall constitute a valid and binding legal contract between such customer and the relevant Providers as provided for in paragraphs 1 and 2 above.
4.1 Terms of Payment
The payment terms are as set out in the booking confirmation form referred to in paragraph 3.2 above. As a general rule, customers are required to make an initial payment to confirm the booking (without which no price or booking can be guaranteed) and a final payment a few weeks or months in advance of the arrival date. Certain Providers may also require a security deposit.
If a customer fails to make the payments in accordance with the relevant payment terms of the booking, Leo Trippi and/or the relevant Providers shall be entitled to immediately terminate the agreement for the Holiday between the customer and the relevant Providers and refuse the customer access to the property. In this event, no refund or compensation shall be due to the customer from Leo Trippi or the relevant Provider.
4.2 Methods of Payment
The following payment methods are offered by Leo Trippi depending on type of product, total amount to be paid and departure date:
4.2.1 Electronic transfer
You can also make payment by electronic transfer to the nominated bank account of Leo Trippi. Any indicated price and booking can be guaranteed only when the payment is received (in cleared funds).
4.2.2 Credit Card
You can also make payment by credit card (including Visa, Mastercard and American Express) through the online Saferpay system. We do not handle any credit card details on behalf of clients. A surcharge will be applied depending on the type of card used. Any indicated price and booking can be guaranteed only when the payment is received (in cleared funds).
4.2.3 Other form of payment
For some products and in some conditions, Leo Trippi may offer other forms of payment. Payment must be credited within 72 hours after booking on the Leo Trippi bank account. Any indicated price and booking can be guaranteed only when the payment is received (in cleared funds). Leo Trippi will not be liable if payments are not transmitted correctly or are otherwise invalid.
5. Cancellation or Modifications
5.1 Requested by the Customer
The cancellation of a booked Holiday is subject to the cancellation terms set out in the signed Booking Form. As a general rule, booked Holidays cannot be modified or cancelled without payment of cancellation, modification or administrative fees. These fees can amount up to the whole of the price of the cancelled or modified Holiday or the relevant part thereof. If a client wishes to cancel a booked Holiday, he/she must notify Leo Trippi in writing.
If the reason for your cancellation is covered by the terms of any insurance policy you have purchased you may be able to reclaim any applicable non-refunded fees or cancellation charges from the insurers (also see paragraph 8 below). Leo Trippi cannot be held responsible for costs incurred by a customer in relation to a cancelled Holiday or any part thereof.
If a customer wishes to make any changes to his/her booked Holiday, he/she must notify Leo Trippi in writing as soon as possible. Leo Trippi shall use all reasonable endeavours to meet such requests, but cannot guarantee compliance with any request. Any modification of a booked Holiday, may be subject to additional charges or an administration fee.
5.2 Requested by the Providers and/or Leo Trippi
The Providers reserve the right to cancel or modify the main contract in certain cases, subject to their terms and conditions.
If Leo Trippi can no longer provide the booked Holiday for any reason whatsoever, Leo Trippi shall use all reasonable endeavours to provide its customer with an appropriate substitute Holiday or to refund the booking fee and security deposit already paid by the customer, subject to the terms and conditions of the relevant Providers.
6. Use of the Property
Customers shall use the property booked for the Holiday only for the purpose for which it has been rented to them (personal lodging). It is forbidden to use the premises for any kind of commercial use during the rental (photo shoots, seminars, large parties etc.) unless expressly agreed in writing by Leo Trippi or the relevant Provider or to take and/or use photographs of the Property for any commercial purpose.
Customers shall not assign the rental agreement nor sublet the property in any circumstance whatsoever.
7. Rules and Safety Precautions
Many Holidays booked through Leo Trippi are for the rental of private luxury homes and not hotels. There are no legal notices for precaution as customers may find in luxury hotels. Properties may contain a list pertaining to Rules and Security Precautions concerning the use of the properties or their facilities. Please read these Rules and Safety Precautions carefully if they are provided since they are an integral part of the contractual arrangement with the relevant Providers. All customers and other occupants undertake to adhere to these Rules and Safety Precautions.
Please note that not all properties have safety deposit boxes.
If there is an alarm in the property booked, customers are required to ensure that it is switched on whenever they leave the property and at night before going to bed. Please note that the failure to do so could impact whether or not the property’s insurance will cover any losses in case of burglary.
Please note that all properties available through Leo Trippi will not have the same levels of safety measures in relation to children as customers may have in their homes and the supervision of children is the sole responsibility of customers.
If in the opinion of Leo Trippi, any Provider, or any other person in authority, a customer or a member of his/her party behaves in a manner, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the property, or acts in breach of any provision of any of the booking documents, the Holiday booked may be terminated immediately and the customer shall be asked to leave the property. In this event, the customer shall not receive any refund and the customer shall be fully liable for any expense incurred as a result of his/her behaviour or the behaviour of any member of his/her party.
8. Damages / Security Deposit
The property shall be checked by the owner, his/her agent or another Provider before and after the Holiday. Customers shall be liable for any deterioration or damages caused to the furniture/utilities contained in the property. We recommend that customers’ ensure that their insurance policy covers accidental damage to the property and its contents. Furthermore, customers shall be liable for all costs related to the loss of any keys provided to them on the first day of the Holiday.
Any Security Deposit shall be returned to a customer as soon as possible, but in any event at the latest by within 30 days of the end of the Holiday, unless the terms and conditions of any Provider provides otherwise. If a customer or any member of his party has caused any deterioration or damages to the property, these damages will be deducted from your Security Deposit and if necessary, from his/her credit card.
9. Problems with the Providersv
If you have any problem with any Provider (e.g. services badly supplied, damage caused etc.) you must raise your complaint or bring any claim directly against the Provider and inform Leo Trippi immediately. Leo Trippi will use all reasonable endeavours to assist you and try to find a solution with the Provider concerned.
10. Exclusion of liability
Leo Trippi is not liable for any damages, loss, death or personal injury suffered by any customer in relation to any Holiday provided by any Provider.
Please note that most Providers are subject to a limited responsibility or limit or exclude their responsibility in their general terms and conditions which form an integral part of the contract between you and the Provider concerned. For more information on the relevant contract with the Provider, please consult the general terms and conditions and rental arrangements of the respective Provider. Operators of Travel Packages may be liable for the proper performance of their services. Tour operators and intermediaries may take recourse against a Provider if it has compensated a customer for a non-performance by the Provider.
Leo Trippi does not provide any insurance cover. Without prejudice to the generality of the above, Leo Trippi does not provide any insurance cover in the case of (i) illness, accident or decease, (ii) any other loss or damage suffered by a customer during any holiday or (iii) any cancellation of the holiday. Providers may offer such insurance. Travel insurance remains the sole responsibility of all customers. We strongly advise that all customers take out suitable holiday insurance for the duration of their stay, including cancellation insurance. In respect of each booking which is made through Leo Trippi, the customer undertakes on behalf of itself and all members of his/her party: (i) to arrange adequate holiday insurance which cover suitable to the activities they will be engaging in, (ii) not to hold Leo Trippi or any Provider responsible for any cost incurred by him/her or a member of his/her party due to his/her failure to take out adequate insurance, and (iii) to indemnify Leo Trippi and each of the Providers against any loss suffered or cost incurred by him/her or any member of his/her party due to his/her failure to take out adequate insurance cover.
12. Securing of Payments by the Customer
Leo Trippi is not a member of the Swiss Foundation "Garantie du Voyage" or any similar fund or foundation in any other jurisdiction, which secures the customers payments for the respective Travel Package, as it is only an intermediary/booking agent.
13. Passport and Visa Requirements
It is the customer’s responsibility to comply with the local laws relating to visas and authorisations for the country in which the Holiday is booked. We strongly recommend that all customers contact their local office for foreign travel and passports to enquire about passport, visa and health requirements for the country in which the Holiday is booked.
14. Amendment of Booking Forms
Any and all modifications or amendments of the Booking Forms and/or any ancillary documents are only valid if they are made in writing, and if they are signed by all parties. Any handwritten amendments or additions to the Booking Form will only be valid if they are countersigned or initialled by Leo Trippi before the commencement of the Holiday.
15. Changes to the GTC
We may amend the GTC at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website.
If any of the provisions in our GTC should be invalid, it will not affect the other provisions.
17. Applicable Law and Jurisdiction
The relationship and any contract concluded with Leo Trippi or under the solicitation of Leo Trippi shall be governed by the material laws of Switzerland. In case of dispute, Leo Trippi and its customer undertake to try to settle such dispute out of court or before the ombudsman of the Swiss travel industry. If not otherwise set forth by mandatory law, any legal dispute against Leo Trippi shall be submitted to the exclusive jurisdiction of the Courts of Geneva, Switzerland.
1. Company information
This website is operated by Leo Trippi Sàrl, a company registered in Switzerland whose registered office is Industriestrasse 22, CH-6060 Sarnen, Switzerland. For our postal address and other offices, please visit www.leotrippi.com. . Our telephone number is +41 81 385 1882 and facsimile number is +41 81 385 1888. Our e-mail address is email@example.com.
2. Use of the website, copyright and trade marks
By visiting or using this website, you agree to and accept these terms.
The Leo Trippi name, logo and all related product and service names, design marks and slogans are the trade marks or service marks of Leo Trippi or its group companies. All other names, logos and all related product and service names, design marks and slogans used on this website are the trade marks or service marks of their owners. All rights are acknowledged.
All copyright and other intellectual property rights in any material, including html code, text, photographs or other images displayed on our website, are either owned by us or have been licensed by the owner for our use. If you wish to use any of the information or material displayed on our website, you must first obtain our written permission, or that of the owner of the rights to the material, as the case may be. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.
Reference in this website to any products, services, processes, trade names, trade marks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by us. Links to other websites not operated by us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trade marks or other information provided by third parties. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
You must not use our website for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use our website in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the website by you or any other person using your membership identification or password.
3. Accuracy of information on website and availability
Information on this website is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We cannot and have not checked the accuracy of all information provided by any third party. Please be aware that we may use fictional marketing names for properties in our portfolio. We do not accept any liability to you or any third party for any error or omission on this website. We may change, update or delete any information on this website without prior notice. We do not warrant that this website will be uninterrupted, error free or that any information or other material accessible from this website is free of viruses or other harmful components.
We do not make any representation about the suitability of information, products and services on this website for any purpose. The website is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this website. We will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information.
All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised.
In no event shall we be liable for any demand, injury, loss, claim, damage or any direct, incidental, special, consequential damages or economic loss, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this website.
Prices are shown in the currency requested with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by us.
5. Protection of Privacy
Data protection and the protection of our customers’ privacy are very important to Leo Trippi. Your personal data will be requested by Leo Trippi to make a booking and by the relevant Providers to fulfil the rental of the property and the services requested by you. Personal information shall be conserved in a confidential manner for further reservations and to keep the customers and other occupants informed of special offers (if requested). We do not forward any data to third parties for advertising purposes.
6. Changes to terms and conditions
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website.