Leo Trippi AG
Registered Address: Industriestrasse 22, CH-6060 Sarnen, Switzerland
Leo Trippi AG has its legal seat in Sarnen, Switzerland and is registered with Handelsregisteramt des Kantons Obwalden
Booking Terms & Conditions
Please read the Booking Documents (Booking Form and Terms and Conditions) carefully as they are legally binding and constitute the terms and conditions of your agreement with Leo Trippi AG (“Leo Trippi”). These Standard Terms and Conditions shall apply to all bookings, except to the extent that the Booking Form and the Terms and Conditions attached thereto are inconsistent with these Standard Terms and Conditions (in which case the applicable provisions of the Booking Form and/or the Terms and Conditions attached thereto shall apply).
These Terms and Conditions and the Booking Form contain all the provisions of your booking with Leo Trippi. They apply equally to you, the Group leader and to all the persons named in the Booking Form (Occupants). Your booking concerns a lodging in a furnished luxury Property with daily cleaning and any catering or other auxiliary services that you may have requested, and which are provided through third party supplier(s).
Please note that Leo Trippi is solely acting as a booking agent in the name and on behalf of the Owner for the rental of the property and the services to be provided by any service provider [ here-after referred to as “the Service Provider”]. The Booking Documents, together with all applicable laws, constitute your agreement for:
(i) the short-term rental of the Property with the Owner; and
(ii) the services provided by the Service Provider.
The Properties are not hotels and as such are not generally classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards if judged by objective criteria. Please be aware that Leo Trippi uses a marketing name for certain properties in its portfolio.
Breach of Agreement
If after the conclusion of this agreement, you do not make the payments mentioned above or you violate any other provision of the Booking Documents, the Owner and/ or Leo Trippi reserve their right to immediately terminate this agreement and refuse you access to the Property. In this event, no refund or compensation shall be due to you from either the Owner or Leo Trippi. The latter reserve their rights for any damages or loss of profit caused to them directly or indirectly from your breach of this agreement.
If you have any request for auxiliary services, you must inform Leo Trippi at the time of booking and clearly note it on your Booking Form. Leo Trippi shall endeavour to pass any reasonable requests on to the relevant supplier(s) and shall keep you informed in a timely manner of the possibility of executing such requests. Leo Trippi cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.
Changes and Cancellation by the Client
If you wish to make any changes to your confirmed booking, you must notify Leo Trippi in writing as soon as possible. Leo Trippi shall make every attempt to meet your request, but cannot guarantee compliance with such requests. If you wish to cancel your booking you will forfeit any money already paid in relation to the booking, i.e:
(i) if cancelled more than 12 weeks before the arrival date, the deposit payment will be forfeited; and
(ii) if cancelled less than 12 weeks before the arrival date, the full booking price will be forfeited.
We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk.
Changes and Cancellation by Leo Trippi
In the exceptional circumstance where Leo Trippi/the Owner can no longer provide you with the Property booked or the same Rental Period (including Force Majeure), Leo Trippi shall refund the part of the booking price retained by it (and not paid to the Owner or any Service Provider) and shall use all reasonable endeavour to ensure that the Owner and all Service Providers shall refund the amounts received by them, as soon as possible after the cancellation. Leo Trippi shall use all reasonable endeavours to assist you in finding another Property or another Rental Period to
substitute the cancelled holiday.
Use of the Property
You shall use the Property only for the purpose for which it has been rented to you (personal lodging). It is forbidden to use the premises for any kind of commercial use during the rental (photo shoots, seminars, large parties etc.) unless expressly agreed in writing by Leo Trippi or the Owner or to take and/or use photographs of the Property for any
You shall not assign the Lodging Service Agreement nor sublet the Property in any circumstance whatsoever.
Rules & Safety Precautions
The Properties are private luxury homes and not hotels. There are no legal notices for precaution as you may find in luxury hotels. Leo Trippi, the Owner and the Service Providers will not be liable for any accidents / injuries to you, the Occupants or your guests while staying at the Property. The Property may contain a list pertaining to Rules and Security Precautions concerning the use of the Property or its facilities.
Please read these Rules and Safety Precautions carefully if they are provided since they are an integral part of this agreement. You, the other Occupants and your guests shall strictly adhere to these Rules and Safety Precautions.
Wellness Area, Swimming Pool etc
At all times, you and your guests are to consider your own safety and the safety of others when using the wellness area. Use of the wellness area is at your and your guests’ own risk. You and your guests are to comply with the Rules and Security Precautions pertaining to the wellness area as communicated to you by the staff of and made available in the Property. Facilities are to be used for the designed purpose and in compliance with the instructions given by the staff of the Service Provider. Without prejudice to the generality of the above, the following things are strictly prohibited in the wellness area:
(ii) diving or jumping into the swimming pool or Jacuzzi;
(iii) drinking of any alcohol or using the wellness area when under the influence of alcohol or drugs;
(iv) leaving children unsupervised in the wellness area.
The direct, visual and active supervision of children present in the wellness area by an adult is essential and under your sole responsibility. The swimming pool, Jacuzzi etc located in the Property do not comprise an alarm system, safety nets or other safety measures designed to prevent the risk of drowning. To ensure the safety of children, the following precautions must be taken, in particular:
(i) never leave young children alone near the swimming pool or Jacuzzi;
(ii) never leave a child alone in the water, even if they know to swim, or in a Hamman, steam room, sauna etc. They must always be under the supervision of an adult capable of saving them in the event of an accident;
(iii) never leave toys or other items floating on the water; they may encourage children to approach the water; and
(iv) always fit inflatable armbands of floating costumes on young children.
If you fail to comply with Rules and Security Precautions set out in these Booking Documents, communicated to you by the staff of the Service Provider and/or made available in the Property, the staff of the Service Provider shall be entitled to prohibit the use of the wellness area for the duration of your stay.
Please note that not all Properties have safety deposit boxes. If there is an alarm in the Property, please ensure that it is switched on whenever you leave the Property and at night before going to bed. Please note that the failure to do so could impact whether or not the property’s insurance will cover any losses in case of burglary.
Leo Trippi will endeavour to inform you of the suitability of the Property for children. However, please note that the Property may not have the same levels of safety measures that you may have in your home and the supervision of your children is your sole responsibility.
If in the opinion of Leo Trippi, the Owner, or any other person in authority, you or a member of your group behaves in a manner, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the Property, or acts in breach of any provision of the Booking Documents, your Lodging Service Agreement may be terminated immediately and you shall be asked to leave the Property. In this event, you shall not receive any refund and you shall be fully liable for any expense incurred as a result of your behaviour or the behaviour of the persons in your group.
Damages / Security Deposit
The Property shall be checked by the Owner before and after the Rental Period. You shall be liable for any deterioration, loss or damages caused to the furniture/utilities contained in the Property. We recommend that you ensure that your insurance policy covers accidental damage to the Property and its contents. You shall be liable for all costs related to the loss of any keys provided to you on the first day of the Rental Period. Your Security Deposit shall be returned to you as soon as possible, at the latest by within 14 days of the end of the Rental Period, unless the policy of the Owner requires otherwise. If you have caused any deterioration or damages to the Property, these damages will be deducted from your Security Deposit and if necessary, from your credit card.
Complaints & Problems
Leo Trippi shall make every effort to ensure that you have a trouble free stay at the Property. Leo Trippi shall do its best to sort out problems as soon as reasonably possible once it has been informed of them. If you have reason to be dissatisfied with the Property or the service of a supplier, please contact Leo Trippi and the relevant services supplier.
Leo Trippi is only an agent and shall have no liability whatsoever for any loss, damage or injury suffered by you. Your contract for the rental of the Property and the delivery of services is with the Owner and Service Providers, who will not be liable towards you, the Occupants or your guests for:
(i) events that are not directly caused by their gross negligence;
(ii) losses incurred due to your negligence or that of one of the Occupants or your guests (e.g. not keeping valuables in
the safe, not switching on the alarm, refusal to accept security measures recommended etc.); or
(iii) accidents or injuries caused by you or one of your guest’s negligence or lack of caution
You are responsible for your third party liability and medical repatriation insurances. Leo Trippi is not a travel agent, does not offer such insurances and shall not be held liable for the absence of such insurances.
Passport & Visa Requirements
It is your responsibility to comply with the local laws relating to visas and authorisations for the country in which the Property is situated. Please contact your local office for foreign travel and passports to enquire about passport, visa and health requirements for the country in which the Property is situated.
The Booking Documents, the list of rules and safety precautions of the Property and all applicable laws, constitute the entire understanding and agreement between you and the Owner for the short-term rental of the Property and you and the Service Provider for the services if you have requested any services.
Amendment of Booking Documents
Any and all modifications or amendments of the Booking Documents, also amendments with respect to ancillary points, are only valid if they are made in writing, and if they are signed by all parties. Any handwritten amendments or additions to the booking form will only be valid if they are countersigned or initialled by Leo Trippi before the Rental Period.
Applicable Law & Dispute Resolution
These terms and conditions are to be construed, and any dispute between the parties determined, under the laws of Switzerland. All disputes arising out of or in connection with this Booking Document shall be submitted to mediation in accordance with the Mediation Rules of the Swiss Chamber of Commercial Mediation. If no settlement can be reached by mediation, the dispute shall be finally settled by the courts of the place where the Property is situated.
Last Updated on 15 February 2021
What data does Leo Trippi collect and why?
Information that you provide voluntarily
Certain parts of our website may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details in order to subscribe to marketing communications from us, and/or to submit enquiries or when requesting reservations. In limited circumstances, we may also collect your health data, which are considered special categories of data under GDPR. For example, you may provide us with details of a disability so that we can arrange for appropriate access during a booking/holiday. The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.
Personal data that we collect automatically
When you visit our website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information, for example, data we collect for fraud prevention. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Information that we obtain from third party sources
From time to time, we may receive personal data about you from third party sources (including Facebook and Google), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include profiling, address and interests data and we use the information we receive from these third parties to personalise our services, maintain and improve the accuracy of the records we hold about you.
How will we use your data?
We will use personal data for a number of purposes, including:
- Servicing your requests and bookings
- Completing travel bookings (this includes sharing your booking information with other parties to fulfil your booking)
- Advising you of any changes that need to be made to bookings or problems with a chalet reservation
- To help detect fraud
- To send you marketing communications
- To advise you of information about our services and products or offers from our chalets or holidays
If you communicate with us via the internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website or app, we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.
When Leo Trippi processes bookings, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
What are your data protection rights?
Leo Trippi would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.
- Advertising, recommendations, insights & measurement
- Understanding how you use our website
- Analytics and research
- Google Tag Manager and Google Analytics
Privacy policies of other websites
How to contact us
5 Priory Court
You can also find other ways of contacting us via our contact page.
By visiting or using this website, you agree to and accept these terms.
Use of the website, copyright and trade marks
The Leo Trippi name, logo and all related product and service names, design marks and slogans are the trade marks or service marks of Leo Trippi or its group companies. All other names, logos and all related product and service names, design marks and slogans used on this website are the trade marks or service marks of their owners. All rights are acknowledged.
All copyright and other intellectual property rights in any material, including code, text, photographs or other images displayed on our website, are either owned by us or have been licensed by the owner for our use. If you wish to use any of the information or material displayed on our website, you must first obtain our written permission, or that of the owner of the rights to the material, as the case may be. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.
Reference in this website to any products, services, processes, trade names, trade marks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by us. Links to other websites not operated by us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trade marks or other information provided by third parties. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
You must not use our website for any activities which breach any laws, infringe any party’s rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use our website in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the website by you or any other person using your membership identification or password.
Accuracy of information on website and availability
Information on this website is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We cannot and have not checked the accuracy of all information provided by third parties. Please be aware that we may use fictional marketing names for properties in our portfolio. We do not accept any liability to you or any third party for any error or omission on this website. We may change, update or delete any information on this website without prior notice. We do not warrant that this website will be uninterrupted, error free or that any information or other material accessible from this website is free of viruses or other harmful components.
We do not make any representation about the suitability of information, products and services on this website for any purpose. The website is provided on an “as is” and on an “as available” basis. You assume all responsibility and risk for use of this website. We will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information.
All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised.
In no event shall we be liable for any demand, injury, loss, claim, damage or any direct, incidental, special, consequential damages or economic loss, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this website.
Prices are shown in the currency requested with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Typically all properties are sold in their default currency and any conversions provided are for information purposes only.
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website (and with retrospective effect to the extent permitted by law).
Leo Trippi AG is a member of the Guarantee fund for the Swiss travel industry. The Guarantee Fund was set up by the Swiss Travel Association (SRV) in response to the Package Travel Regulations (Federal Law on Package Travel in Switzerland) and has over one thousand members from Switzerland and Liechenstein. Members must meet requirements set by the foundation in terms of professional competence, seriousness and solvency and are subject to regular controls.
Our membership of the Guarantee Fund provides our customers with the comfort that they are dealing with serious and trustworthy company following the highest standards of financial management and control. Protection varies depending on the type of holiday booked and if applicable will be detailed in your booking documents.